On January 1st, 2022, Telligen began reviewing DME prior authorization requests.

All DME prior authorization requests must be submitted to Telligen via the online Qualitrac portal (preferred method) or via secure fax to (866) 539-0365. Portal access is easy and Efficient! Using the portal you can submit prior authorization requests, view the status of a request, and receive outcomes all online.

Please submit all DME requests to Telligen via the online provider portal by selecting “Qualitrac Login” at http://idmedicaid.telligen.com or by going directly to the provider login at http://myqualitrac.com. While we strongly recommend all providers to create an account in the portal, if for some reason you are unable to access the portal, you may fax all required documentation to Telligen at (866) 539-0365.

If you do not currently have access to the provider portal through Telligen, please visit http://idmedicaid.telligen.com and select the “Sign Up!” button under “First Time Portal Registration.” If you have any questions or need help signing up, you may contact Telligen at qtregistration@telligen.com.

For questions regarding how to submit a review through Telligen using the Qualitrac Provider Portal or any other Telligen related questions, please contact Telligen via email at IDMedicaidSupport@telligen.com or by phone at 866-538-9510.

If you are not sure whether or not a code requires prior authorization or who reviews the code, please view the most updated Idaho Medicaid Numerical Fee Schedule found on the “For Providers” website.

You are welcome to view the following Zoom recordings:

Portal Registration Training


Submitting a portal request