Effective May 1st, 2026, for CHIS providers requesting prior authorization for Idaho Medicaid Participants, verbal consent documented in lieu of a parent or legal guardian signature will no longer be accepted by the Department or its contractors (Telligen). This...

Helpful tips and tricks for using the new Chatbot feature. Idaho Chatbot Tip Sheet

All Home Health prior authorization requests MUST be submitted through Telligen's Qualitrac provider portal. Contact us with any questions on how register and/or submit cases.

Power Seat Elevation may be covered if the Participant has undergone a specialty evaluation that confirms the individual’s ability to safely operate the seat elevation equipment in the home. This evaluation must be performed by a licensed/certified medical...

On July 28, 2025, multi-factor authentication (MFA) will be required for all users with access to the Idaho client who login to Qualitrac.  A user must have at least one verification method for MFA. Existing Qualitrac users, by default, will be authenticated by email....