Prior Authorization for Physician Administered Drugs (PAD) is transitioning from the Idaho Medicaid Pharmacy Program to Telligen. Beginning May 4, 2026, all prior authorization requests for PAD must be submitted to Telligen through the Qualitrac online provider...

Attached is a memorandum providing clarification regarding appropriate use of an expedited review for CHIS services. The memo outlines applicable federal standards and clarifies when expedited processing is appropriate. Click Below for the memo: Expedited...

Effective May 1st, 2026, for CHIS providers requesting prior authorization for Idaho Medicaid Participants, verbal consent documented in lieu of a parent or legal guardian signature will no longer be accepted by the Department or its contractors (Telligen). This...

Helpful tips and tricks for using the new Chatbot feature. Idaho Chatbot Tip Sheet

All Home Health prior authorization requests MUST be submitted through Telligen's Qualitrac provider portal. Contact us with any questions on how register and/or submit cases.