Service Availability. Support for Telligen’s Provider Portal is provided between the hours of 8:00am central to 5:00pm central. The Provider Portal will generally be available 24 hours per day, but may be unavailable due to regularly scheduled maintenance, service upgrades, etc.
Login Accounts and Their Security. Telligen will set up individual login accounts for those who need access to the Provider Portal. In order to maintain security, you agree to designate a single individual as the authorized person to contact Telligen to request User logins (the “Provider Security Administrator”). All logins will be transmitted by email to Users directly. Additional User requests must be in writing by the Provider Security Administrator.
Password Security. You are responsible for maintaining the confidentiality of the password and are responsible for all activities that occur under your password. You agree to immediately notify Telligen of any unauthorized use of your password or other breach of security, and to exit from your account at the end of each session. You agree that Telligen cannot and will not be liable for any losses and/or damages arising from your failure to comply with these provisions. Except where expressly authorized by law, by accessing the Provider Portal you are certifying that you are not using another person's password or user identification to access the Provider Portal. You agree not to falsely state or otherwise misrepresent your affiliation with a person or entity to obtain access to the Provider Portal. You also agree not to copy or disseminate, electronically or otherwise, personal or confidential information found on the Provider Portal. You agree to provide Telligen with accurate, current and complete information about yourself as requested and to maintain and promptly update your information to keep it accurate, current and complete.
Termination of Login Account. You agree to notify Telligen’s Provider Portal administrator via email immediately when an Security Administrator login account is to be terminated. Telligen will make every effort to terminate access immediately. However, you cannot be assured that access has been terminated until you receive an official email confirmation of termination from Telligen. You agree that Telligen will not be liable to you or any third party for any termination of your access to the Provider Portal. Please find the email address for notification of notices of termination under the “Contact Us” section of the website.
Termination. Telligen reserves the right, in its sole discretion at any time upon notice, to terminate access to the Provider Portal at any time for any reason.
No Unlawful or Prohibited Use. You are prohibited from using the Provider Portal to damage, disable, or overburden Telligen’s servers or network or impair the portal or interfere with any other party’s use of the Provider Portal. Hacking, password miming, or any other means to gain unauthorized access to the Provider Portal, computer or network is prohibited. Posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law is also prohibited. Telligen will fully cooperate with any law enforcement authorities or court order requesting or directing Telligen to disclose the identity of any such information and/or materials.
Trademarks. The trademarks, logos, trade names, and service marks ("Marks") displayed on Provider Portal are the property of Telligen or other third parties. You are not permitted to use these Marks without the prior written consent of Telligen or such third party which may own the Mark.
Confidentiality. Provider Portal may contain information that is designated as "confidential," and you agree not to disclose such information without Telligen’s prior written consent.
Monitoring. Telligen has the right, but not the obligation, to monitor the Provider Portal to determine compliance with this Agreement.
Your use of the Provider Portal is at your sole risk. The Provider Portal is provided on an "AS IS" and "AS AVAILABLE" basis. Telligen expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You expressly understand and agree that Telligen will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages for any reason resulting from your use of the Provider Portal.
Indemnification. You agree to indemnify and hold harmless Telligen, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, due to or arising out of your use of the Provider Portal, your violation of these terms and conditions, your communication of inaccurate or incomplete information, and/or your violation of law.
Amendments. Telligen may amend or add to this Agreement at any time.